Training Will Not Eliminate Racist Behavior in Starbucks

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Training Will Not Eliminate Racist Behavior in Starbucks

In response to a racially charged incident at a Starbucks in Philadelphia that resulted in the unnecessary arrests of two black males waiting for a friend, the company has announced that it will “…close more than 8,000 of its stores on May 29 to conduct anti-racial bias training for nearly 175,000 employees.”

While this response is commendable, if that’s all Starbucks does to eliminate racism among its staff, it will be a significant waste of time, money, and effort. I understand, putting all of their employees through training is good optics for the company and might provide some protection from lawsuits. But change in the culture requires so much more.

In the wake of the Starbucks incident, The New York Times asks the question, “Can Training Eliminate Biases?” The answer is “no”. Diversity and inclusion in companies is not achieved through a workshop. That’s not how people change behavior. Only culture change can eliminate biases. Training might be a good first step in raising awareness for some, but attitudes and actions must be supported consistently by the entire organization over time. Diversity and inclusion must be rooted in the processes and life of the organization.

As I wrote in a blog post on May 31, 2008 titled, From Diversity to Inclusion and EngagementThird Sector New England has, from its nearly five decades of experience, identified the following as key drivers of successful diversity initiatives:

  • A diversity committee/task force, representing all levels of the organization, that regularly communicates with the entire organization
  • Unflinching commitment by the CEO to convey the benefits of organizational diversity to the organization’s mission, vision and values
  • An organization-wide assessment or cultural audit to determine major challenges and barriers
  • Prioritizing those challenges
  • A clear designation of key participants, action steps and timelines to address challenges
  • Skill-building for moving beyond differences to develop an organizational language and culture of inclusiveness
  • Alignment of diversity planning with the organization’s strategic plan, so the former includes an assessment of funding and other resources needed to support the effort
  • A consultant to facilitate developing and implementing a diversity plan
  • Evaluation of progress at regular intervals
  • Reassessment of priorities as needed

In addition to these elements of comprehensive planning, an organizataion has to make some fundamental changes in how it works. Employees need to hear their senior managers talking frequently about diversity and inclusion. It’s not enough that the value of diversity and inclusion is listed on a laminated poster in the employee lounge. This value must be visible in the day-to-day actions of the company. Employees must see diversity in hiring and promotions, as well as among Board members and executives. The ability to accept differences must be in the criteria for hiring. Employees must see evidence that their company partners only with other companies that make a sincere effort at improving diversity and inclusion and eliminating racism. Managers need to step up and take responsibility for creating a welcoming and supportive culture in every part of the organization.  

Managers must recognize that not everyone has the same receptivity to change and act accordingly. Amber Madison has identified four archetypes of diversity and inclusion: the champion; the newbie; the bigot; and the bystander. She suggests that managers address each type differently. I recommend hiring "champions" and "newbies" and avoid hiring "bigots" and "bystanders" as much as possible.

As we argue in our new book, Minds at Work: Managing for Success in the Knowledge Economy, managers must help to develop the people around them. And this means eliminating the discrimination that contributes to a hostile work environment. Racism is bad enough, but if there is racism, then there is sexism and antisemitism and antimuslimism and every other kind of discrimination. In addition to the immorality of that kind of workplace, that environment is not conducive to learning and people doing their best work, whether you’re a barista in a store or CEO of the company.

In fairness to Starbucks, a company that I admire, let me say that they are facing the same kind of racism that all companies face and is ingrained in our society. With over 27,000 locations worldwide, it's surprising more incidences of racial bias haven't been reported. But that's not an excuse and the company must do more to ensure that diversity and inclusion permeate its culture. However, training is not the answer.

Photo by Clem Onojeghuo on Unsplash

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You're Never Too Old to Keep Learning: Growth Mindset vs. Fixed Mindset

How would you characterize your approach to learning; a growth mindset or a fixed mindset? Carol Dweck  in her book, Mindset, The New Psychology of Success, defines the difference between a growth mindset and a fixed mindset. In the world of fixed mindsets, you believe that your traits are fixed, that you do not have control over or the ability to alter them. Once you have entered the world of a fixed mindset, success is about proving you are smart or talented. Validating your self becomes all important and all consuming.

On the other hand, if you enter the world of a growth mindset, you believe that many things are possible for you, that you are not slotted into a place from which you cannot escape. A growth mindset is about the world of changing qualities; it is about stretching yourself to learn something new. People with growth mindsets are risk takers; they do not fear putting themselves in the way of a learning opportunity.  

Please watch the following video, which we believe, captures the essence of the growth mindset. Evelyn is the epitome of a growth mindset. At 99 she still viewed her life as one of learning and growth and helping others learn and grow. After watching this video, ask yourself, do I operate with a growth mindset or a fixed mindset? 

 

It is our strongly held belief that learning, at the individual level, the group level and the organizational level, is the essential ingredient to organizational success. And learning is inextricably linked to having a growth mindset. Does your organization’s culture, at its most fundamental underlying assumptions, support a growth mindset and therefore real learning.

If you are wondering about how you might determine if your organization has a growth mindset and a learning culture, complete our free learning culture survey.  We are certain you will find it informative.

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How to Hire an Agile Learner

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How to Hire an Agile Learner

How do you find agile learners, people who can curate information for themselves, use a wide variety of learning methods, and quickly apply new learning to their work? In our new book, Minds at Work: Managing for Success in the Knowledge Economy, we explain the importance of having self-directed, agile learners in our modern organizations.

Look for people who have humility, are curious, are excited about collaboration with others, and who express appreciation for the effort and progress of others. Ask about specific examples of these behaviors in their previous work.

Recruit people with the ability to learn a job and adapt as the job changes, which it will. Tom Friedman in a column he wrote for the NYTimes titled How to Get a Job at Google, quoted Laszlo Bock, Google’s senior vice president of people operations, as saying,

For every job, though, the No. 1 thing we look for is general cognitive ability, and it’s not I.Q. It’s learning ability. It’s the ability to process on the fly. It’s the ability to pull together disparate bits of information. We assess that using structured behavioral interviews that we validate to make sure they’re predictive.

Bock is not looking primarily for programmers and search engine experts. He is looking for people who can apply both analysis and synthesis to solving problems and who can do this quickly in the course of their work. He is looking for creativity and ingenuity.

Liz Wiseman, author of Rookie Smarts: Why Learning Beats Knowing in the New Game of Work, says, “The speed with which we learn will be more critical than the extent of what we know.” She recommends hiring people who are intellectually curious, teachable, playful, and deliberate.

Fundamental to learning is having a growth mindset. According to Carol Dweck, some people believe that new competencies can be learned while others believe that talent is fixed and people can’t develop much beyond their current capabilities. This is the difference between a Growth Mindset and a Fixed Mindset. Dweck writes:

People who believe in the power of talent tend not to fulfill their potential because they’re too concerned with looking smart and not making mistakes. But people who believe that talent can be developed are the ones who really push, stretch, confront their own mistakes and learn from them.

Hire people who have a growth mindset. Otherwise they will have a psychological barrier to learning and to helping others learn.

Also, hire people who are not afraid to fail and to learn from failure. Taking risks, failing, and learning from that failure is an essential process of development in an organization. Kyle Zimmer, head of First Book, talks about looking for the experience of failure in the people she hires. She says:

We want people who have tried things, and have failed, and have risen above it. Those indicators that you’re a builder are profoundly important. Because if you’re bright, and you’re a builder, and you’ve overcome the winds that blow against anybody trying to build anything, a lot of other things fall away, like defensiveness

And better yet, observe how employees learn and help others learn during a trial period in your company. How do they acquire the knowledge and skills to do their work? Do they seek out information and help from others or do they rely on themselves, only? Are they willing to admit that they don’t know something? Are they willing to admit that something didn’t go well and that they need help to fix the problem? Can they adapt to a culture in which collaborative learning is the norm. Menlo Innovations, a software development firm, has prospective employees do real work for several months before making a decisions as to whether they are a good fit or not.

Here are some questions to get you started in conducting a job interview to identify agile learners. Ask them:

  • What do you know about this company? How did you find out this information?
  • What do you believe about the ability of people to learn?  Which kinds of employees do you think can continue to learn and develop competencies in an organization like this?
  • How do you learn something new? Take me through your steps.
  • What if you were asked to become knowledgeable in an area of our business for which you are not familiar? How would you do that?
  • Tell me about a time when you failed at something. What did you do to contribute to that failure? What did you do after to recover from the experience? What did you learn from that failure
  • In what areas do you need to improve? What goals do you have for your own growth?

New knowledge, new skills, new technologies, new customers, new business partners, new competitors, and new ways of working are coming at us so fast that we need to be continually learning and learning fast. This takes agility. It will be the agile learner that will be successful in our modern companies. We need those learners and we need work environments that support individuals taking responsibility for their own learning.

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Search for the Agile Learner

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Search for the Agile Learner

Modern organizations need agile learners. Given the pace of change due to technology, globalization, workforce diversity, and hyper-competition, people need to continually acquire and apply new knowledge, skills, and values at a rate unheard of in previous eras. As we explain in our new book, Minds at Work: Managing for Success in the Knowledge Economy, simple and routine jobs are being replaced by automation and robots. Even more complex tasks are beginning to be done my artificial intelligence (AI). Soon all workers will need to be smarter and more adaptable than ever. The most successful employees will be those who embrace the change and seek out learning when, where, and how they learn best. In other words, they must be agile learners.

As I wrote in a previous blog post, at least three definitions of learning agility are being used in the field. Each is worth considering. One has to do with openness to experience, another has to do with adaptability to change, and a third has to do with the range of methods one uses to acquire new information and abilities.

In Learning About Learning Agility, a white paper from researchers at Teachers College, Columbia University and the Center for Creative Leadership, the authors argue that agile learners are life-long learners. They write that agile learners…

…show the willingness and ability to learn throughout their careers, if not their entire lives…Learning-agile individuals seek opportunities for growth and are able to process these opportunities in order to learn. They are open to new experiences, seek challenges, and are willing to introduce new ideas and question “norms”. Moreover, they are able to remain present in challenging situations, performing and adapting “on the fly”. Finally, learning-agile individuals understand that experience alone does not guarantee learning; they take time to reflect, seeking to understand why things happen, in addition to what happened.

The authors make the point that we usually judge people based on what they have done and what they already know when another, maybe better indicator of success is how well they learn. This is a profound observation because it flies in the face of standard recruiting and selection practices. Do we throw out the resume and observe how people behave in novel situations instead?

Vicki Swisher, with Korn Ferry International, in a webcast says that organizations with learning-agile leaders succeed more than other organizations. These leaders adapt their leadership style and actions to the changing internal and external environments of their organizations. Agility, according to Swisher is about having the flexibility to change given the circumstances.

This kind of learning agility is most needed when leaders are under pressure to respond quickly and decisively. We know that when people are under stress they become less mindful, their perception of options becomes restricted, and they often make the most expedient and safest, rather than best, choice. Agile leaders are able to step back from these pressure situations, engage with others in a way that helps them see the range of possibilities, and make choices that are best for the organization.

Elliott Masie suggests a third definition of learning agility. This is the ability of people to find the information they need when they need it, to use a wide range of methods of learning (technology, social, practice, etc.), and turn that information into the knowledge and skills they need to be effective in the situation. Being an agile learner by this definition means being able to sift through all of the sources of information that we have at our fingertips (literally), evaluate what is useful and what is not, and apply that information to solving problems and improving performance of self, teams, and our organizations.

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Year In Review - 2017

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Year In Review - 2017

As I usually do at this time of year, I’ve selected five blog posts from the past year that seem to have had the most interest from readers. With the publication of my new book, Minds at Work: Managing for Success in the Knowledge Economy, I have continued to focus my blog posts on a manager’s role in supporting continuous learning for all employees in the workplace. And I have examined an employee’s responsibility for continuous learning in the Knowledge Economy. But I have also been influenced by current events and what a hostile work environment does to individuals, teams, and organizations. Here are the five blog posts I've selected with a short piece from each:

The Future of Learning is Not Training – January 25, 2017

The future is no longer about looking for continuity with the past and choosing shinier versions of existing technologies and trends. Sometimes there needs to be a disruptive idea that lights up the crystal ball and makes us look at the future in a new way. We believe that future starts with a simple prediction: We will transition training and learning from a managing hands world to one in which we are managing minds. And managers will be at the center.

Becoming a Learning Culture: Competing in an Age of Disruption – February 17, 2017

The only thing holding companies back from learning at the speed of change is their organizational culture which, for many, is a barrier to learning. Most companies have a training culture, not a learning culture. This emphasis on formal training is a barrier to learning and change. In a training culture, responsibility for employee learning resides with instructors and training managers. In that kind of culture, trainers (under the direction of a CLO) drive learning…Whereas in a learning culture, responsibility for learning resides with each employee, each team, and each manager. In that kind of culture, employees, with the help of their managers, seek out the knowledge and skills they need, when and where that knowledge and those skills are needed.

Hire Learners for the Knowledge Economy – July 6, 2017

Companies today need learners. In the Agricultural Economy, a strong back was enough. In the Industrial Economy, a set of good hands was enough. But in the Knowledge Economy, companies need people who can develop their minds…The Knowledge Economy needs people who are self-directed learners, who know how to get the information and skills they need when and where they need them, who can think critically in terms of evaluating the accuracy and usefulness of this information, and who can learn from both successes and failures.

Closing the Skills Gap by Improving Corporate Culture – July 20, 2017

Why would people want to work in an organization and do their best in an organization where they are not respected, where they are not trusted, where they do not have an opportunity to apply the knowledge and skills for which they thought they were hired, where there is little opportunity to learn and grow, where the performance goals are not clear, where they are chastised for trying something new when it doesn’t work out, where they are discouraged from collaborating with people in other units of the company, where they receive feedback only once a year at a perfunctory performance review meeting, and where pay and benefits are awarded unfairly?

R-E-S-P-E-C-T: Sexual Harassment Has No Place in the Knowledge Economy – October 27, 2017

Creating and maintaining a harassment-free work culture is not easy given that the default behavior in most organizations is to marginalize and exclude women from power and from the central decision-making processes of the business. Requiring employees to complete a course in diversity does little to change that culture. Leaders (men and women) must model respectful behavior throughout each day, coach people in this behavior on a continuous basis, and discipline people who choose to be disrespectful. Managing for success in the modern workplace means creating and maintaining an environment of inclusion, collaboration, cooperation, and, most of all, mutual respect.

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Independent Learner in the Knowledge Economy

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Independent Learner in the Knowledge Economy

In the Knowledge Economy, people must take responsibility for their own learning. They need to learn how to learn independently and how to learn what they need to know when they need to know it. The world of work is changing too fast for any worker to remain a passive learner. John Hagel III and John Seely Brown, leading thinkers in technology and learning, write in an article for HBR titled Help Employees Create Knowledge – Not Just Share It:

…when we recognize that the environment around us is rapidly changing, skills have a shorter and shorter half-life. While skills are still necessary for success, the focus should shift to cultivating the underlying capabilities that can accelerate learning so that new skills can be more rapidly acquired. These capabilities include curiosity, critical thinking, willingness to take risk, imagination, creativity, and social and emotional intelligence. If we can develop those learning capabilities, we should be able to rapidly evolve our skill sets in ways that keep us ahead of the game.

A good example of what they are saying is R&D. Not long ago, product prototypes took months to produce, often by an outside fabricator. Now, a skilled worker using a 3D printer can make that prototype in hours. The implications for a company’s innovation and competitiveness are profound. And 3D printers are only going to get better and better. Operators of these advanced 3D printers need to be curious, think critically, be willing to take risks, be creative, and work well with others.

Jane Hart calls this person the “Modern Professional Learner”. She writes:

For Modern Professional Learners, learning is not something that happens just in education or training, but happens in many different ways every day both at work and on the Web. Hence modern learning skills are not just about how to study or take a course online, but how to make the most of all the different experiences and opportunities they seek out and encounter.

However, employees can’t become “modern professional learners” unless their organizations are supportive of independent learning. Support from training and HR departments is necessary but insufficient. L&D professionals can’t keep up with the pace of learning that has to occur on-the-job and in the flow of work. And they can’t continue to support and reinforce that learning over time. The organization as a whole must have an environment that is conducive to independent learning. The major characteristics of that environment include:

  • Leaders and managers who communicate the value that they place on learning
  • Managers who prioritize employee development, i.e., they see this as an important part of their role (we call this "managing minds")
  • An accepted belief that it is okay to take risks and that failure is an opportunity to learn, that people aren’t criticized or punished for trying something that might not have a positive outcome
  • Open, honest, transparent communication throughout the organization
  • Knowledge isn’t hoarded by individuals and departments; knowledge is shared so that everyone is learning
  • All stakeholders are involved in identifying performance goals for individuals, teams, and the organization as a whole
  • Learning and performance feedback and reflection are part of the normal course of work so that everyone is continuously learning from what they do
  • Opportunities for social learning in-person and via social media are embedded in the workday; the physical environment facilitates co-workers connecting and sharing their knowledge and skills
  • Learning is considered work and work is considered learning; work and learning are not separated in the minds of employees and their managers.

Yes, workers today need to learn independently and continuously. However, even with individual ability, this won’t happen unless the culture of the organization removes barriers to learning and supports learning in every aspect of how the organization does its work.

For more on this topic, see our new book Minds at Work: Managing for Success in the Knowledge Economy published by ATD Press, available now on Amazon.

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Managing to Learn, Learning to Manage in the Knowledge Economy

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Managing to Learn, Learning to Manage in the Knowledge Economy

Harness the power of employees’ minds! Although many companies pay lip service to the idea that employees are their most valuable asset, they remain stuck in a 20th century mindset in which employees are a liability. In our new book, MINDS AT WORK: Managing for Success in The Knowledge Economy, David Grebow and I lay the foundation for companies to compete in the 21st century knowledge economy by focusing on the incredible potential of empowering and enabling people’s minds.

Companies whose roots lay in the industrial economy in which we used our hands to make things learned to “manage hands,” where success was often measured by the number of widgets that can be cranked out in a set amount of time. Most current management practices, principles and methods for learning were developed in response to the needs of that previous economy. In the knowledge economy, we are working with our mind to produce work, to transform data into information and then into useful knowledge. Change happens more rapidly than ever before, and companies need to be agile and responsive to be successful. They need to learn to “manage minds,” where success is measured by employees’ ability to continuously learn, collaborate, communicate and innovate. “There is no way to become the smartest company on the block if you continue managing hands in a world that demands managing minds,” we write. “You can’t solve 21st-century problems using 20th-century solutions.” Grebow adds, “The knowledge economy that caused these problems also contains the solution if you know where to look.”

Continuous learning, and enabling learning anytime and anywhere, is one of the most important attributes of a knowledge economy company. These are the three competencies that are necessary to move forward and successfully compete:

  • Learning independently - In a company that manages minds, managers need to enable people to quickly and easily find the information they need to grow professionally and personally, and people need to take responsibility for learning what they need to know, when and where it is needed. 
  • Learning interactively - Technology is an integral part of managing minds; people need to use the tools available today to learn, communicate and collaborate, and look for and be willing to adopt any new tools developed in the future.
  • Learning socially - Almost all learning in the most successful organizations is social; that is especially true in a company managing minds.  It makes sense for management to be intentional about creating opportunities for people to connect, to enable, and not disable sharing and collaborating.

MINDS AT WORK illustrates these concepts through real-world examples of companies that have made the transition from managing hands to managing minds. It’s not only about small companies and startups, but also large, multi-national conglomerates. AT&T for example is a large company trying to go through the transition. With the first transcontinental line, rotary phone, transatlantic phone service, mobile phone, automated switchboard, and transatlantic phone cable, AT&T was an icon of a company that managed hands. Those hands literally built a telecommunications industry. 

Today, AT&T’s competitors include not only Verizon and Sprint, but Amazon, Netflix, and Google. These new competitors are all about the new digital and cellular technology, and are hard at work employing the minds of the best and brightest in these new fields. The change for AT&T is profound. Copper wires, phone lines, and switching equipment are becoming obsolete, along with the related work skills.

Randall Stephenson, AT&T's chairman and chief executive, knew he had to reinvent the company to compete, to move rapidly from the earlier management model of managing hands to the new approach of managing minds. In 2014, he asked 280,000 employees worldwide to start a retraining program. He had no choice. According to Stephenson, “If we can’t do it, mark my words, [by 2020] we’ll be managing decline.”

Oberg Industries is another example of a large company that is making the transition. Oberg manufactures precision components and tooling from a variety of materials used by Fortune 500 companies and other manufacturers. As the company began to automate and sell into a global market. Donald E. Oberg, the company’s founder, realized that simply managing hands would no longer be effective as the company evolved. He began an apprenticeship program that has become a model for other manufacturing companies worldwide. The values of the program, which has trained more than 1,000 employees, are straightforward and simple: establish a culture of continuous learning for employees, and introduce new employees to the learning culture. Oberg’s story illustrates the key to this or any major organizational change: it starts at the top. As we say, “The key to success for all knowledge economy companies is whether the company’s leaders, managers and employees can successfully make the shift from managing hands to managing minds.”

MINDS AT WORK provides valuable insights, case studies, practical tools and techniques for transforming from a managing hands to a managing minds organization. The book explains the key ideas that separate the two types of organizations, and provides a clear understanding of why and how companies must change including:

  • The Reasons Why Management Must Change
  • Ideas for Making the Transition
  • Workplaces and Learnscapes of Tomorrow
  • The Managing Minds DNA Assessment
  • The Organization Learning Maturity Scale
  • Keys to Developing a Company Managing Minds

For C-level executives, line managers, economists, and anyone interested in the future of work and organizations, MINDS AT WORK shines light on the knowledge-based world, providing a path to a new way of managing that is helping create some of the world’s most successful companies.

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New Learning Professionals for a New Economy

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New Learning Professionals for a New Economy

Given the current economy, the role of L&D departments and learning professionals must change dramatically.  Elliott Masie, one of the great thinkers about learning and workplace productivity, writes in a recent issue of Chief Learning Officer:

It is time for the learning field to have a deep and open conversation about how we re-engineer our craft, our skills and our careers. The workforce and our world need agile, innovative and business-aligned learning colleagues to face the changing workplace of the future. Let’s step up to the challenge.

This is the same challenge that David Grebow and I address in our new book, Minds at Work: Managing for Success in the Knowledge Economy. We lay out the case for managers taking on responsibility for employee learning and learning professionals helping managers learn to be effective in facilitating learning at the individual, team, and whole organization levels.

 

In an article we wrote for TD Magazine titled, Engaging Managers to Support Continual Learning, we write:

The learning practices and principles most of us use today are no longer effective. They were developed for the 19th- and 20th-century industrial economy in response to the need to teach many people how to produce many things. People worked with their hands. They built railroads, strung telephone lines, shoveled coal, and made washing machines. The work that was done during that era was relatively simple and slow to change. We had time. Time to learn, to practice on the job, to become the subject matter expert. Whatever we knew when we landed a job was enough. We could learn the rest as we worked.

That way of working has all changed. In today's knowledge economy, most of us no longer work with our hands; we produce work with our minds, using the latest technology. We need to radically change the way people learn and are managed, and take a new approach that has already proved successful in companies around the world.

Learning professionals must change because the world of work has changed. Designing and delivering training programs was okay for the Industrial Economy but inadequate for the world in which we live today. Patricia McLagan, author of a number of books about the workplace and learning, in an article titled, Changing World of Work Requires New Learning Mindset, McLagan writes about this new world:

We are moving into an era where technology will make almost anything possible, and where very powerful tools and knowledge will be available to everybody. It’s an era of self-service that will continue to expand and where the most empowered, industrious, and—we hope—ethical and moral will thrive.

Today we are hand typing email and text messages; tomorrow we will be doing this with our minds. It’s a fast paced, on-demand, hyper-competitive world in which we live and there are no signs that things are slowing down. What people know today is not sufficient for tomorrow. The way we learn in organizations has to keep up with this change which means that learning professionals and their departments must transform themselves into a function that is more relevant, more responsive, and more effective.

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The "Change How You Think About Change" Webinar

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The "Change How You Think About Change" Webinar

This Webinar is presented by Maggie Bayless and Gauri Thergaonkar of ZingTrain, one of Zingerman’s Community of Businesses

There's that old saying - The only constant is change. It's true for our personal lives and it's resoundingly true for our professional lives. Doesn't it behoove us then, to get really good at change?

Here at Zingerman's, we think so. And we've worked at it, culturally and systemically, for more than a couple of decades now.

This eye-opening webinar is with ZingTrain Founding Partner, Maggie Bayless. Maggie makes the case for a new and multi-faceted perspective on change and shares their compelling reasons for creating a standardized process for change. The webinar ends with a brief introduction to Bottom Line Change®, Zingerman's organizational process for change.

Click on the video below.

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Surviving and Thriving in the 21st Century

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Surviving and Thriving in the 21st Century

Following is a series of posts by Jesse Bernstein that started appearing on his Website on March 3, 2017. Jesse is a member of Learning to be Great™.

Surviving and Thriving in the 21st Century

On February 22, 2017, Thomas Friedman wrote in the New York Times,

 “…we’re living in a world being shaped by vast accelerations in technology, globalization, climate change and population growth… In this age, leaders have to challenge citizens to understand that more is required of them if they want to remain in the middle class — that they have to be lifelong learners.”

I read this as I was writing about lifelong learning and realized that lifelong learning is one of the keys to deal with rapidly changing trends in our world. As I work with people and organizations to identify these trends and the impact they are having on them, their families, social interactions, and public policy; the conversation often begins with the painful statement, “I don’t understand…”

This phrase manifests the frustration we feel when our realities are so different from our expectations. Our lives are impacted by changes that are difficult to conceptualize, in part because of the speed in which these changes occur.   As I help my clients begin to look at these trends and get a conceptual understanding of what is going on, we develop action plans to make appropriate changes that will ease the frustration.

Friedman see the world from 100,000 feet.  From ground level, I see several trends that can block or limit people and organizations from surviving and thriving. These trends interact with and also support each other as they impact our daily lives. 

The next four posts will look at each of these interrelated trends in more depth, but for now, let’s end the suspense and present the trends.

Technology

We can access information, entertainment, financial transactions, and the people we know, worldwide, 24/7, 365 days a year.

We live longer because we have earlier diagnostic techniques and better treatment options.

Career Evolution

Industries and careers disappear and new ones are invented.

Technology changes basic interactions between people and organizations.

Gigification

More work is being performed on a contract basis with the decline of the social contract between employer and employee for good and bad reasons

Being your own boss is a double-edged sword

Lifelong Learning

            New tasks/jobs and tools are constantly invented

            Whole new bodies of knowledge seem to be created every day

 The scripts we expected our lives to follow may no longer be valid. The first step to getting help with the life we didn’t expect is to understand the social and economic realities that now exist.  The next post, Part 2, will be look at the impact of technology on our lives.

 

Surviving and Thriving in the 21st Century: Technology

Here are a few examples of how technology has changed our lives.  I’m sure you can think of many more.

Technology has freed us from the requirement to be at a certain place at a certain time.

I don’t have to go to the bank when it is open to deposit a check (smartphone); ATM’s let me withdraw cash anywhere in the world, 24/7; loan application forms are available on-line and can be filled out and submitted without my going to a branch.

TV shows, movies, concerts, and more are available on-demand to watch on computers, TVs, tablets, and smartphones.

Jobs that are information-based can be performed from anywhere.  Filing cabinets are now digital and in the cloud.  Years were removed from the process of engineering a new car model when technology allowed engineers to pass their work on to colleagues in the next time zone.  By the time an engineer got back to work, colleagues added two days worth of progress on the car.

Technology safely does tasks that can be harmful to people, does them more consistently, and, in the long run, does them cheaper.

In auto assembly plants, the number one spot for injuries covered by worker’s compensation insurance was where the spare tire goes into the trunk.  A robot that did the job paid for itself in 16 months, with no injury insurance claims and continues to work.

In 1985, at the newly built Ford-Mazda plant in Flat Rock, Michigan, a machine the size of a house produced its own stampings, just-in-time. This computerized, robotic machine did the work of thousands of people.

Technology has improved our health.

We can swallow a camera that sends images of our entire digestive system as it travels from mouth to evacuation.

Robotic tools allow for surgeries that are less invasive, reducing risk of infections and shortening recovery time.

Technology lets us communicate with more people and interact with more information.

We download books, magazines, and all kinds of media without going to a library or book store.

Search engines drive information to us based on information we previously accessed.

We can talk and see people anywhere, anytime, on our smartphones.

It is overwhelming to consider the technology available to us in our personal lives, in business, and in organization management.  Deciding which technology to adopt is daunting.  Here are some steps that apply to personal and organizational decision-making that will help with the adaptation process.

Define the need.  In today’s world, there are solutions to problems we did not know we had (see the story of my granddaughter and Alexa in my Five Generations post).  We hear about apps, tools, gadgets, etc. from others and wonder if we should acquire them.  First, decide the need. I make sure to ask myself, “What do I need?” “What will help make my life easier or save money or provide entertainment?”  In businesses and non-profits the questions might be: will this increase productivity, reduce costs, reduce employee turnover, etc...

Research Options.  Technology can actually help us with this joy.  I haven’t purchased an item or downloaded an app recently without checking with others either in person or online, or both.  Helpful Hint - There is no reason to use technology just because it is available.  Do I need an electric broom or can my old-fashioned bristle broom with the long handle and a dust pan do the job?  It’s OK to get books from the library and not buy a Kindle (although my library lets me borrow e-books from them). 

Acquire.  Technology has changed the process of purchasing, to include downloading, trading, whatever comes next.

Learn how to use it.  This is often the most challenging step.  More on this in the last post on Lifelong Learning.

Surviving and Thriving in the 21st Century: Career Evolution

In 1900, factories and farms employed 60 percent of the work force. By 1950, a half-century later, those two sectors employed 36 percent. In 2014, they employed less than 10 percent.

"Hidden Figures" is a movie about a group of African-American women who worked at the fledgling National Aeronautics and Space Administration (NASA) in the 1960’s.  This was the time of the space race with Russia, to see which country could get a man into space quicker.  These women were called “computers” because that is what they did, they checked the mathematic computations of the engineers.  They were mathematical geniuses, but their race and sex held them from the status they deserved.  Dorothy Vaughan supervised the segregated unit of African-American women, but did not receive the commensurate pay or title.

One day, IBM showed up with a mechanical computer.  The installation was a disaster.  The machine did not fit in the room and the installers could not get the programming to work.  Instead of trying to sabotage or undermine the innovation that would end her job and those of her colleagues, Ms. Vaughan went to the segregated town library and “borrowed” a book from the “Whites Only” section to learn computer programming.  Within days, she was helping the installers get the machine up and running.  Within weeks, she was assigned to supervise an integrated team of women to program the computer going forward.

This is a beautifully presented example of how careers evolve, often disappear, and how to survive this reality.   Dorothy demonstrated two important coping mechanisms of the 21st Century:  life-long learning (which we will discuss at length in its own post) and intrapreneurship.  She decided to collect data on the needs of her workplace and figure out how she can solve the problems that existed.  This helped NASA and herself as she evolved her career.

There are many examples of careers and skilled trades that have evolved.  As the automobile replaced horses, many saddle and bridle makers went to work making car interiors, but there were not enough jobs for all of them.  This scenario occurred with linotype operators in the newspaper business and tellers in the banking industry.  I’m sure you can think of many more examples.

Through the 1960s, we got our Bachelor degree, maybe a Masters, and had a life-long profession.  Maybe we went to a conference or continuing education class once a year.  But more and more of us are changing careers and learning new, unrelated bodies of knowledge.  For example, a friend of mine has a degree in mental health treatment, is a Certified Gemologist, and is now a Pharmacist. 

Another friend went from prosecuting attorney for eight years, to owning an ad agency for twenty years, to organizational development consultant and trainer for about the same length of time.  Years ago, this friend shared a question he asks himself everyday.  This question still resonates and has deep meaning today: “Do I want to get out of bed and do what I have to do today?”  If he answered “no” for too many days, he then asked: “What can I do that will motivate me to get out of bed every day?”  He then engaged in a process to determine what he really wants to do.

Surviving and Thriving in the 21st Century: The Gigification of Work  

Musicians introduced us to the term “gig.”  A gig is a contract to perform.  It could be for one night, a weekend, or an extended engagement.  They had no job security, so gigs were vital to their financial well-being.  Think about it – many industries are like this.  Certainly the entertainment industry.  Watch the credits after a movie – hundreds of people worked on it for a limited time.  How many of them have full-time salaried jobs with a studio or production company?

Food growers in Michigan are deeply concerned that there will be no migrant workers to harvest crops this summer due to the political climate in Washington.

Since I entered the workforce full-time in 1970, I watched a major deterioration in what was referred to as: “the social contract between the employer and employee.”  There was a sense of connection in the booming economy of post-World War II between the employer and employee.  This is not to say there weren’t issues and many industries had unions to protect workers, but I watched as the 1970s brought us “at will” employment.  These laws gave the employer the power to terminate an employee for no reason.  Either you had an employment agreement that defined the relationship or you agreed to be “at will.”

There were always contractors who were available to do jobs cheaper than hired employee, but this option increased dramatically in the last 50 years.  Cleaning and maintenance functions, Information Technology (IT) departments, even managing workers became targets for contracting.  Companies would go back and forth between contracting and hiring.  I’m on the Board of a non-profit that is going back to hiring it’s cleaning and maintenance staff, another non-profit I know has a mixed model – a hired manager who contracts for workers.

The decision to hire or contract is a complex one, based on multiple factors.  One approach is not better or worse than the other, but the options are a reality in today’s environment.  And the difference is not clearly defined.  Consider a law or accounting firm or the mental health center I founded and ran.  These companies might hire full-time employees, but the income is based on attracting clients often for short-term engagements.  Lawyers and accountants love retainers, a guaranteed amount paid to the firm to reserve time in case of need, but these firms need “rainmakers,” those staff members who bring in the contracts.  Even the mental health clinic I founded and ran in the 1970’s required a great deal of relationship selling to keep the flow of clients coming in.

The upside of gigification is the ability to be your own boss.  But that is a double-edged sword.  Marketing, selling, financial management (billing, benefits, purchasing, etc.) and more all require the time of the owner.  Many people have adjusted and appreciate this life style.  Others, like myself have moved back and forth between employment and contracting.  There is another option, entrepreneurship, a topic for future posts.

Whether you are an employee or contractor, I suggest you see yourself as the CEO of the company of YOU.  Start by defining the kind of life you want to live in this stage of your life and then look at how you can generate the income and benefits to successfully achieve that life style.

Surviving and Thriving in the 21st Century: Lifelong Learning

Lifelong learning has always been with us.  Through high school, we learn the basics. We get career training which could be experiential, trade school, community college, and on up.  Some professions require continuing education, often tied to meetings or trips to resort location.  People spend recreational time learning about hobbies; hunting, fishing, quilting, and knitting to name a few.  Many of us study spirituality, philosophy, and history for our own edification.  Current events or (dare I say) “news” is a form of learning, especially now.

The difference today is that we must commit time to learn new bodies of knowledge in three areas:  technology, our current careers, and potential new careers.  This recent article in the New York Times does a great job of listing the policy implications and changes required by technology improvements and career evolution:

https://www.nytimes.com/2017/03/07/upshot/how-to-beat-the-robots.html?_r=0

All of these changes were evident thirty year ago and more, yet few if any of the changes suggested in the article occurred.  As the impact of technology and career evolution increasingly change our reality, there are three areas of learning that require a planned commitment: Technology, Career Enhancement, and Career Change.

Technology.  The technology seems to change daily as our cars parallel park themselves, refrigerators can send you pictures of their insides so you know what to buy when you go to the store, and we can ask almost any question and get an answer, seemingly from out of nowhere (Alexa….play Uptown Funk).

In a previous post, adopting technology was compared to the shopping process: define the need; research the options; acquire, adapt, install; then comes learning how to use it.  I am certain I do not use 90% of the features available on my smartphone.  It would make sense for me to spend a few minutes each day learning what the phone can do and decide if it could use it.  It’s kind of embarrassing to admit, but I used the alarm clock function for the first time, just a few days ago.  It was incredibly easy to use.

Career Enhancement.   Some professions require continuing education to maintain status.  In today’s world, this is like updates to your software.  In the movie Hidden Figures, Dorothy Vaughan spent untold hours learning a whole new language, Fortran, so she could keep her job that now morphed to programming computers from doing the computations “by hand.”  Think about the auto mechanic who now has a computerized engine and drive train to deal with, no more just changing oil and spark plugs; or a lawyer who decides to offer mediation services in addition to litigation; or the surgeon who now has the technology to repair the heart of a fetus still in the womb.  More and more, professions require learning whole new bodies of knowledge in order to stay in the profession.

Career Change.  Saddle makers, linotypists, bank tellers, auto workers and many more have seen their jobs disappear.  Others have decided they want a change for a variety of reasons.  Reading the writing on the wall about a job or career is difficult these days, but I find my friend’s daily question really helpful – “do I want to get out of bed to do what I have to do today?”  If not, it’s time to make time to learn a new body of knowledge.  This learning might require an extended time commitment to get a new degree or a certificate from a trade school or program.

So, what does this all mean?  Here are some suggestions to consider as you plan your lifelong learning program.

Set aside time to understand and be able to use the technology you already have.  You might find you already own helpful items.

Think about the activities you do not like to do and see if there is an app or machine that can make it easier or better.  If you hate shopping or going to the supermarket, shop for staples on line and have them delivered or use the pick-up service many supermarkets are now offering.  Do the same at work.

Once a month, walk around an electronics or office supply store and see what’s new.  If you go when it’s not too busy, the sales people might enjoy explaining the latest innovations to you.  I still can’t get over the $300 3-D printer.  With the appropriate scanner, it can turn drawings into 3-D objects.

Check out the offerings at community colleges.  One friend took photography classes for recreation and decided to make it his business.  You might find a skill that is more interesting than what you are doing now and can test out your interest before making the big leap.

Read the latest news from professions and industries other than yours.  See what’s going on in the broader economy.  There may be a tool, app, or process that you can use to make your life better.

Let me know what additional ideas you have to support your commitment to lifelong learning and let me know if you would like my help developing your plan.

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Don't Be Fooled

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Don't Be Fooled

I recently learned an important lesson about generalizing from one set of skills or competencies and assuming that these are indicative of competencies in other areas. I volunteer with a local community  organization where we help those people reading below an 8th grade level to improve their literacy skills. Recently, while helping one of my learners prepare for the GED (a high school equivalency test), he shared a story with me about his GED math instructor. He told me that she was very enthusiastic about his ability to complete the GED in English (he is a 34 year old Mexican). She told him, “You will have no problem completing the English version of the GED exam, your English is so good that I am sure you will do just fine. In fact, the word problems should pose no challenge to you.”

While I have no doubt that her encouragement was sincere and that she honestly believed he would be successful. And based on her experience with this young man, her assessment was her best judgment of how he would perform on the test. However, she had fallen victim to something that many of us do – generalize from one set of skills and competencies to others. I had a similar experience with him when we first began our work together and, absent data to the contrary, also made assumptions about his overall literacy competency.

Jorge (not his real name) had immigrated to America 14 years ago from Mexico and during that time has become quite a proficient and fluent English speaker and listener. He is quite engaging in conversations as well as personally. He has a quick wit and has a broad range of interests that suggest that he is quite learned. While all of these things are true and are the skills that have enabled him to successfully navigate his way in America, it is not the whole story.

Despite his excellent conversational skills, he is very challenged by all the competencies needed to be an effective reader. (comprehension, fluency, vocabulary, phonemic awareness and phonics). In my recent assessments, he tested at a 3rd grade level in most if not all of these competencies. Needless to say, this reading level is far below what is required to successfully complete the GED.    

Being aware of his baseline reading competency has enabled me to design a development process that includes content that is relevant to his personal life needs but is at an appropriate grade level. This scaffolding approach will enable him to build the foundational skills needed to eventually reach a reading level essential for successfully completing the GED.  

The important lesson learned from this experience is to not assume that a person who demonstrates competency in one area will be equally as competent in others areas. This led me to think about the number of times I have observed similar errors in judgement in organizations. Perhaps one of the most common errors is the frequently made decision to promote excellent hourly workers in manufacturing facilities to the role of supervisor. This decision is often predicated upon the fact that the employee has demonstrated a positive work ethic and has the technical proficiency to do the job. While admirable, these do not equip a person to be an effective supervisor. Without proper coaching and management skill-building, these individuals frequently fail. Being an effective supervisor requires a very different set of skills, the majority of which deal with organization and managing people.

I think there are a few key takeaways from my experience with Jorge:

  • Even if your intentions are good, be careful with how much you encourage others to take on tasks or responsibilities for which they may not be prepared.
  • Do not generalize from one set of skills or competencies and assume that these correlate to abilities in other areas. For example, verbal proficiency does not directly correlate to reading competency.
  • Capacity for learning one set of skills or competency does not necessarily mean capacity for learning other skills.
  • Ensure you are clear about the competencies required to excel in a role or area and then design learning to match these as well as the learners preferences.
  • Guard against cognitive bias, that if we believe something is true, even if we have only a sample of information, we will act as if it is fact. Encouraging others to take risks based on a small sample of data can be very dangerous.
  • Empowering others before they are ready can have exactly the opposite effect; it can make them feel powerless.

What do you think, we would love to hear from you?   

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The Future of Learning is Not Training

The Future of Learning is Not Training

(This post was co-authored with David Grebow.)

Instead of jumping off the January 1st starting line, we decided to wait and see what other people are predicting for corporate training and learning in 2017.  Here’s a partial list from our 2017 Crystal Ball Scorecard:

  • The New Year will bring a wider adoption of mLearning
  • All companies will be dong more microlearning
  • There will be much wider use of xAPI and Learning Records Stores (LRS)
  • Learning apps will become ubiquitous
  • Gamification will be for everything and everywhere!
  • Video learning will be on a smart device near you
  • Social learning is an idea whose time has come
  • Things are looking up for cloud-based delivery
  • Responsive Web Design (RWD) will be the buzzword for 2017
  • 2017 is the year of adaptive more personalized learning
  • Content curation for learning will lead to better learning
  • Look out Virtual Reality (VR) and Augmented Reality (AR) coming up fast 
  • Finally, training will focus on performance and not on smiles

Any of these predictions about technology and trends may come true. We won’t know until we reach the end of 2017. We just believe the prognosticators are doing what they always do -- looking at the future through the wrong end of the telescope.

Before we tried to see into the future, we studied the past. For over 100 years, during the first Industrial Economy, work meant using your hands to produce things. Training and learning were predicated on the need to manage all those hands. Business schools focused their management practices and principles on managing hands. Today, despite the desire some of us have to pile into The Wayback Time Machine, most of us produce work with our minds. We have been transported into the Knowledge Economy so rapidly that many of us are still not sure what happened. Even in the workplaces where hands are still making things, minds are hard at work using the digital technologies to work faster, better, and smarter.   

All this means we need to make an abrupt turn and change our whole approach to the way we manage people, training, and learning. We know from experience that change is hard. We tend to grab onto the past and use it to design the future. It’s is a profound failure of imagination. That’s why so many predictions on this year’s list feel so disappointingly similar to last year’s. They are based on a managing hands model that is well beyond its shelf life. It’s just pouring "new wine into an old wine skin".

The future is no longer about looking for continuity with the past and choosing shinier versions of existing technologies and trends. Sometimes there needs to be a disruptive idea that lights up the crystal ball and makes us look at the future in a new way. We believe that future starts with a simple prediction: We will transition training and learning from a managing hands world to one in which we are managing minds. And managers will be at the center.

Managers will think very differently. Training and learning are no longer the primary responsibility of someone else like the L&D Department. The primary role managers will have will be helping people continuously learn, equipping them with the tools and technology they need, empowering them to work together, constantly collaborating, openly communicating and figuring out what they need to know, and know how to do so quickly and effectively. Managing minds is now their responsibility and they will need to rethink and relearn what to do. Managers will need to look for people whose EQ is as high as their IQ. They will need to post on their walls and carry in their wallets what Arie de Geus said when he headed the Royal Dutch Shell’s Strategic Planning Group. “The ability to learn faster than your competitors may be the only sustainable competitive advantage.”[1]

Employees have their own work cut out in this new economy. They will need to learn to “pull” the information they need from a variety of resources rather than wait around for the information to be “pushed” to them. The artificial and archaic way we separated learning from work will be replaced by the idea that work is learning. If employees are not continuously learning, finding what they need when and where it’s needed, they aren’t improving, creating, innovating, competing, or keeping up with change. In this new managing minds world, they need to be able to rapidly curate the information coming at them from all sides, take risks applying that information to their work, and quickly deciding what is useful. They will need to be able to communicate in every way, reflect on actions and decisions, and learn from everyone’s experience.

The only certainty about the future from here on out is that it won’t resemble the past. We no longer have the luxury of time to define, design, develop, deliver, manage, and measure formal courses. Survival will require people who can navigate a rapidly-changing maze of policies and procedures, products and services at high speed. They need to find their own curriculum and courses, figure out an appropriate way to learn, and get on with it. It’s cliché to say it but employees will have to learn how to learn in this new environment. And management will need to support self-learning, not direct it.[2] We discovered it is already happening in companies around the world, an unknown yet powerful trend.

So our prediction for 2017: The future of learning is managing minds.

For a more in-depth look at what this all means to managers and employees look for our forthcoming book from ATD titled “Managing Minds, Winning Hearts”.

[1] http://thinkexist.com/quotation/the_ability_to_learn_faster_than_your_competitors/222409.html

[2]  http://jarche.com/2009/10/the-future-of-the-training-department-2/#comment-192218

Year in Review at LearningToBeGreat.com

Year in Review at LearningToBeGreat.com

2016 was a busy year in the growth of Learning to be Great. We achieved some major milestones in our ongoing effort to serve you better and help all of our users create and sustain a learning culture in their organizations. Highlights of the year were:

Built new Web site - Responsive Web design was applied to allow easy viewing of LearningToBeGreat.com on mobile devices.

Developed tool to assess an organization's learning culture - Users can fill out survey on homepage and then receive feedback that compares their responses to others. 

Added new members - David Grebow and Marisa Smith joined us in 2016. 

Posted new products - To our current library of downloadable products we added The Five Elements of Building an Organizational Culture and Getting Business Results From Employee Learning

Provided consulting, workshop presentations, and produced podcast about creating and sustaining a learning culture in organizations.

Opened YouTube channel with TorranceLearning video - The Learning to be Great Founding Partners interviewed Megan Torrance, founder of Torrance Learning, to find out how she helps her clients create a learning culture and how she creates a learning culture in TorranceLearning.

 

21rst Century Organizations Need a Learning Culture

21rst Century Organizations Need a Learning Culture

Most companies today have a “training culture”. ATD’s 2016 State of the Industry report concludes:

…the traditional, instructor-led, face-to-face classroom continues to play a crucial role, and it was still the delivery mechanism for 51 percent of learning hours used in 2015.

This percentage would be considerably higher if the ATD study had included all push training, such as elearning programs and attendance at conferences. Which is to say that most learning in organizations is still delivered using formal, structured, leader-centered training methods.

In a podcast produced for ATD, I explain why organizations need to change from this “training culture” to a “learning culture”. And in the online workshop that I facilitate for ATD titled, Essentials of Developing an Organizational Learning Culture, we talk about what you can do to develop a learning culture in your organization.

This change requires, in part, engaging managers in helping to facilitate the learning of their direct reports. Managers have a key role to play in employee learning, but it means that managers must shift from “managing hands”, a twentieth century way of being a manager, to “managing minds”, a twenty-first century way of being a manager.

For more about managing minds, look for David Grebow's and Steve Gill's forthcoming book to be published by ATD in the Spring of 2017, tentatively titled, Managing Minds, Winning Hearts.

The Learning Culture Assessment

The Learning Culture Assessment

Before you take your first step on your journey to creating a learning culture, you must know where you're starting. Look around and listen to your organization. What do you see? What do you hear? What do you feel? What is your current culture?

Do employees, their teams, and the organization as-a-whole know what they need to do to be successful? Do they know why these competencies are important and how they align with the organization’s vision, mission, goals, and strategies? Do they know how to develop these competencies? Do they know how to sustain this learning over time? Do they know how to ensure that learning is applied and makes a difference for the organization?

The answers to these questions will tell you to what extent you have a learning culture in your organization. A “learning culture” is a work environment that supports and encourages the continuous and collective discovery, sharing, and application of knowledge and skills at the individual, team, and whole organization levels in order to achieve the goals of the organization.  A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, shareholders and other stakeholders. A learning culture is an environment in which learning how to learn is valued and accepted. In a learning culture, the pursuit of learning is woven into the fabric of organizational life.

Learning to be Great™ has developed a learning-culture assessment tool. This tool is based on a framework that consists of five key elements of learning in organizations: 1) Alignment; 2) Anticipation; 3) Alliance; 4) Application; and 5) Accountability. These are the 5As of a learning culture. Each element is measured by four items in the survey. To fill out the survey and find out how your organization is doing in each category, scroll down our homepage to “TAKE THE ASSESSMENT.” Once you have completed the assessment, you will receive a free report with your data and a comparison to all other respondents to date.

The data from this survey is only meaningful if it generates a conversation in your organization that contributes to discovering where you are starting your journey. The survey’s  purpose is to learn from each other, to learn about your organization’s strengths and weaknesses, and to learn what will improve performance. Once you have established this baseline, you can envision where you want to get to as a learning culture.

Organizational assessment is the GPS of your journey towards a learning culture. It tells you where you are at a point in time. Then you’ll be able to select the best route to a work environment that is continuously learning and continuously improving.

Megan Torrance on Creating a Learning Culture in Organizations

Megan Torrance, CEO and founder of TorranceLearning, a company that designs and develops performance-based, custom learning experiences for clients, is interviewed by Learning to be Great™ co-founders, James Stilwell and Stephen Gill. Megan talks about how her company’s approach contributes to creating a learning culture in client organizations and how she strives to create a learning culture in TorranceLearning. 

 

The Medical Device Industry: Learning Plays an Important Role

The Medical Device Industry: Learning Plays an Important Role

I attended a Leaders Connect http://robpasick.com/leaders-connect/ session last week to hear a panel of leaders and experts in the medical device industry. The experience in the medical device industry represented on this panel ranged from one year to over four decades. Almost all of those presenting have begun and successfully managed multiple companies with at least one member of the panel on his 4th venture. The contributions these individuals have made to the medical device industry have included the development of surgical tools as well as laboratory tools, cardio vascular rehabilitation equipment, cardio pulmonary devices, advances in neuro technology and a recumbent bike used in most hospitals, rehabilitation centers and more recently in homes. The passion and excitement each presenter displayed when talking about their careers, their companies and the medical device industry in Michigan was palpable. But as I listened to each of them on Friday morning, it struck me that these are the individuals who have built or are building successful companies, companies which have solved important problems and have positioned themselves as innovators in the industry. But what about the companies that were not represented in this morning’s session, the ones who failed to live up to their lofty vision and expectations? As I listened, I wondered what it was that separated those who were here and were being celebrated and excited about the future of Michigan’s Medical Device industry from those who were not. I surmised that one important variable that separated them was the capacity to learn from their experience. In our view at Learning to be Great™ , building and sustaining a learning culture is fundamental to both early and long term organizational success.

At this point, you may be asking yourself, “What is a learning culture?” Here is what we mean when we use that term:  A “learning culture” is a work environment that supports and encourages the continuous and collective discovery, sharing, and application of knowledge and skills at the individual, team, and whole organization levels in order to achieve the goals of the organization.  A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, shareholders and other stakeholders. A learning culture is an environment in which learning how to learn is valued and accepted. In a learning culture, the pursuit of learning is woven into the fabric of organizational life.

If you believe as we do that learning cultures are fundamental to organizational success and would like to assess whether a learning culture exists in your company, we encourage you to take our free on-line assessment, Assessing Your Learning Cutlure. Simply scroll down to the bottom of hour home page and click on “take the assessment.” When you have completed the survey, we will provide you with a feedback and report that will enable you to know at a glance the extent to which you have a learning culture in your organization.

In addition, if you are interested in viewing the Leaders Connect session: https://www.youtube.com/watch?v=bLfhuG16EvI

The Power of Beliefs

Beliefs shape work behavior and influence the culture of an organization. If you want a culture in which employees are learning, developing, and contributing to the organization’s success, you need to address the beliefs that they carry in their heads, and whether, according to Chris Argyris, their espoused theory(what they say they believe) and their theory-in-use (beliefs that direct actual behavior) are congruent.  Underlying assumptions about oneself and others can have a profound impact on what and how people do things in the workplace.

Ari Weinzweig, co-founder of Zingerman’s Community of Businesses, in his new book The Power of Beliefs in Business, the fourth book in the series,Zingerman’s Guide to Good Leading, writes this about beliefs:

It works like this. When we have a belief, it’s very likely that that belief will lead us to take some sort of associated action. For instance, let’s say we believe that our ideas aren’t really worth much and no one really cares about what we think. The action that follows might likely be that we rarely voice our views at work. That behavior will likely feed the belief in others that we have little to oer, or perhaps aren’t very committed to the company’s success. Which will, in turn, lead those co-workers to take action accordingly—they might not ask us for our views on important issues or include us in discussions. Which will then reinforce our original belief that others don’t value our views.

The cycle will surely continue onwards from there. Imagine what it will feel like after twenty or thirty years. We start to believe that the reality we’re experiencing is “who we are” rather than a result of how our beliefs have been acting steadily, if surreptitiously, on our reality. We know from studies of brain change and development that when we think in a certain way fora long period of time, the “routes” in our brain grow ever more deeply embedded. The deeper they get, the more we follow along the same path onto which our beliefs long ago led us. And on and on the cycle goes, each element reinforcing the existing beliefs of others in the cycle. As author Barry Schwartz says, “These eects can arise because sometimes when people act on the basis of ideology, they inadvertently arrange the very conditions that bring reality into correspondence with the ideology.

We know from the research of Carol Dweck that what people believe about learning can have a profound effect on employee development. Employees whobelieve that they can learn and grow (“growth mind-set”) as contributors to the organization and managers who believe that their direct reports can learn and grow as contributors to the organization, create the possibility for performance improvement. If employees and their managers don’t believe that people can change (“fixed mind-set”), it is unlikely that learning will occur.

The belief system of an organization, whether “growth” or “fixed”, starts with the leader. In the case of Zingerman’s, Ari Weinzweig is a model of congruency between espoused theory and theory-in-use. He believes that everyone can learn and grow and find his or her role in contributing to the success of the organization. Read his stories about how his beliefs and those of his employees have helped him build a very successful, triple bottom-line (people, planet, profits) business.