We are now in the "Knowledge Economy" which means that we must learn differently than we have in the past. As I wrote in a previous blog post titled, The Manager's Abridged History of Work and Learning:
Today, work is more about having a keen mind than it is about having a strong back or skilled hands. This has profound implications for how we manage workers and how we facilitate learning in the workplace.
It no longer makes sense to use formal training as a solution to every performance problem nor to assume that workers will learn everything else they need to know on-the-job from the people around them. Rather, employees need to know how to learn, how to get the knowledge they need when and where they need it, and be accountable for results, not for attending a training program. In a blog post that David Grebow and I wrote for ATD titled, Changing the Way We Manage Learning in the Knowledge Economy, we said:
In the 1920s, the average lifespan of leading U.S. companies was 67 years. By 2013, the average lifespan had dropped to 15 years. The new environment is increasingly aggressive, hypercompetitive, and constantly driven by surprises, innovation and technological changes. And it’s all happening at an unprecedented, increasingly faster pace. We have no choice. We need to stop managing hands and focus on managing minds.
Human hands are being replaced by robotic hands. And managing robots is not a job that requires hands-on managers. This trend towards automation is not stopping. The book, Impact of Emerging Digital Technologies on Leadership in Global Business, reports that 47 percent of U.S. jobs are likely to be automated. This is will change the nature of work in all industries. Robot hands can now thread a needle. As the steel fingers of automation reach even further and grab more of the work once done by human hands, an almost unimaginable future begins to appear.
This future is one in which humans no longer need to make things or fix things or sell things or provide basic services. It is a future in which workers will have to be smarter, more agile, and more innovative than ever. As automation and robotics improve, the demand for globalization increases, and communities become more diverse, any organization's competitive advantage will be in its collective knowledge and expertise. This means managing minds. The primary role of managers will be helping the people they supervise to become more competent, capable, and engaged in contributing to the success of the organization.